Privacy Policy

When you use Bild Quote, we collect information you provide directly and information generated through your use of the platform.

Information you provide:

• Name, email address, and phone number when creating an account
• Business name, license number, and insurance details for contractor accounts
• Project descriptions, photos, budgets, and timelines submitted via quote forms
• Payment details processed securely through Stripe (we do not store card numbers)
• Messages and communications sent through the platform

Information collected automatically:

• Device type, browser, and operating system
• IP address and approximate location
• Pages visited, time spent, and click-through behaviour
• Lead view and purchase activity (contractors)

We use the information we collect to operate, improve, and protect the Bild Quote platform.

• Match homeowners with qualified contractors in their area
• Process credit purchases and lead unlocks via Stripe
• Send transactional emails (receipts, new lead alerts, account updates)
• Verify contractor credentials and maintain platform integrity
• Detect and prevent fraud, abuse, and policy violations
• Analyse platform usage to improve features and user experience
• Comply with legal obligations and respond to lawful requests

We do not sell your personal information to third parties, and we do not use your data for targeted advertising on external platforms.

We share your information only as described below and never sell it.

• Between users: When a contractor purchases a lead, the homeowner's contact details (name, phone, email, address) are shared with that contractor only.
• Service providers: We use Supabase (database), Stripe (payments), and Resend (email) — each bound by data processing agreements.
• Legal compliance: We may disclose information if required by law, court order, or to protect the rights and safety of our users.
• Business transfers: In the event of a merger or acquisition, user data may be transferred as part of that transaction with prior notice.

We retain your personal information for as long as your account is active or as needed to provide services.

• Active accounts: data retained until deletion is requested
• Closed accounts: personal data deleted within 90 days, except where required for legal or financial compliance
• Transaction records: retained for 7 years per Canadian tax law
• Lead purchase records: retained to resolve disputes and prevent fraud

Bild Quote uses cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used.

• Essential cookies: Required for authentication and session management. Cannot be disabled.
• Analytics cookies: Help us understand page performance and user flows. You may opt out via your browser settings.
• No advertising cookies: We do not run ad-targeting or retargeting cookies.

You can clear cookies at any time through your browser. Disabling essential cookies will prevent you from staying signed in.

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request erasure of your personal data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Withdrawal of consent: Opt out of non-essential communications at any time

To exercise any of these rights, email privacy@bildquote.com with your request. We will respond within 30 days.

We implement industry-standard security measures to protect your data:

• All data transmitted over TLS/HTTPS encryption
• Database access protected by row-level security policies
• Payment processing handled entirely by Stripe (PCI-DSS Level 1 certified)
• Passwords hashed using bcrypt — we never store plaintext passwords
• Regular security audits and dependency updates

No system is 100% secure. If you discover a vulnerability, please report it responsibly to security@bildquote.com.

Bild Quote is intended for users aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our platform, please contact us at privacy@bildquote.com and we will delete it promptly.

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Send a notification email to all registered users
• Display a banner on the platform for 30 days following the change

Continued use of Bild Quote after a policy update constitutes acceptance of the revised terms.